Re: looking for suggestions on a PD work ticketing system to give to ISPs

I have looked at a Problem/Ticket Tracking database with an integrated suite of tools that seems to hold some promise. It's Tower Concept's Razor Suite. You can get more info from: http://www.tower.com/index_razor.html

From the page:

"The issues program could be considered the heart of the Razor package. It's a highly configurable problem tracking system, wherein locally defined problem forms present themselves on screen as X Windows, employing text fields, text windows, check boxes, choices, etc, for whatever information is important to your work." The last time I checked there was a demo version available. Regards, Barry Senior Internet Engineer Mikrotec Internet Services, Inc.