20 Aug
2002
20 Aug
'02
5:28 p.m.
On Tue, 20 Aug 2002, N. Richard Solis wrote:
Then the appropriate person to talk to is the account manager. Catching a problem yourself doesn't do anyone any good if the management of the facility (or the company) isn't involved.
That presumes there is a single account manager. With Equinix, there are no less than 5 different people I need to call depending on what I need. They've shifted account management costs back on the customer. /\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\ Patrick Greenwell Asking the wrong questions is the leading cause of wrong answers \/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/