Completely correct of course. I guess in my mind that's just completely normal in this industry; Carrier A bought by Carrier B, eventually all services supported by Carrier B, and employees from both worlds have to work on systems and equipment they are unfamiliar with. ( Tough to integrate properly when some hedgy is riding you over that extra 0.45%! ) Support on 'legacy' always tends to suffer.
Once upon a time, Tom Beecher <beecher@beecher.cc> said:
> They won't be going dark or anything. Absolutely worst case they may have
> to sell some markets off to another carrier, but IF that gets there it's
> many years away anyways.
Well, the worst practical case is that they lay off (or otherwise lose)
competent service employees, leaving you stuck when there's an outage.
We have "legacy" circuits with Windstream (originally ordered from
Deltacom, who was bought by Earthlink, who was bought by Windstream),
and the support on those is pretty poor.
--
Chris Adams <cma@cmadams.net>