On Wed, 7 Aug 2002, Scott Granados wrote:
While we're talking about change management... What are people using for ticket tracking for support issues. Is it all remedy or what do people like to use. Feel free to answer off list:).
After trying various different applications from various vendors (free and non free), I've come to the conclusion that the best product is one you write yourself. So I wrote my own :-) Written in PHP and uses MySQL as a backend. It's fairly scalable abd works well. I'm not keen on sharing the source code because I want to encourage others to write it for themselves. My reasoning is that there are somethign that are good shared, and others that only serve to stale personal ideas. Just take your time and write something that suits *your* needs.