In message <01JEMIE2WJS691XASM@ACES.COM>, Ehud Gavron writes:
BBN still thinks they invented tcp/ip.
And we have a pretty good claim.
Regardless, of who may or may not have invented what, there is no excuse for poor customer service.
We've occasionally tooted the horn a bit too strongly (there's a famous report c. 1980 that some Internet pioneers periodically bring up :-)) but we're certainly entitled to toot it.
I daresay one's right-to-toot ought to be strongly constrained by one's competence ;-)
PS: BBN Technologies does research. What was BBN Planet is now GTE Internetworking. So sending me day-to-day operational questions is generally a waste of time. (I'm on this list to track issues in future operations...)
My understanding is that as a result of Hank's inquiry to NANOG, folks who understand the complaint and are in a position to fix it are following up with Hank on this issue. While I cannot condone the use of NANOG as an escalation path when a mechanistic part of a provider does something stupid, we'll certainly try to pay attention and correct it when it does happen, much as Ehud's problem with register.com. As for the claim to violaton of an RFC, I think it unlikely. Poor customer service, poor community spirit, by all means. It's not our policy to do this. --jhawk (who does deal with operational issues, though is not an appropriate escalation path either, though will attempt to make amends if problems come his way)