On Fri, 3 Feb 2006, Richard A Steenbergen wrote:
And then of course there is that whole "using the IP network to contact someone about an IP network issue" thing that doesn't seem terribly well thought out... Admittedly I haven't looked at the INOC-DBA stuff in a while, there could have been some massive advancement that I'm not aware of, but I suspect that the situation is still "more work needed". Existing phone systems, call centers, and engineers with cellphones, seems to be a much safer bet right now.
there is no one solution... to anything except 'life' (solution == death). So, how about looking at it as a tool to use. You might have your provider's $Person_for_Problem in your cell phone, use that if you can. Use their Customer Service number or use their INOC number.... putting down a project that does work because it's not the holy grail isn't productive.