27 Aug
2020
27 Aug
'20
12:33 p.m.
On Mon, Aug 03, 2020 at 08:57:53AM -0400, Tom Beecher wrote:
Telia made a mistake. They owned it and will endeavor to do better. What more can be asked?
Figure out how that mistake happened -- what factors led to it? Then make changes so that it can't happen again, at least not in that particular way. (And if those changes are applicable to more than this isolated case: excellent. In that case, share them with all of us so that maybe they'll keep us from repeating the error.) "Stopping myself from making the same mistake twice" has probably been the most effective thing I've ever done. ---rsk