Recently reached out to Zayo and found out we have a new account manager, and also discovered they were acquired by a company called ENA... Bill ________________________________ From: NANOG <nanog-bounces+william.murphy=uth.tmc.edu@nanog.org> on behalf of Mike Hammett <nanog@ics-il.net> Sent: Tuesday, September 19, 2023 7:19 AM To: Randy Carpenter <rcarpen@network1.net> Cc: nanog <nanog@nanog.org> Subject: Re: Zayo woes External: Increase caution when handling links and attachments. I've never understood companies that acquire and don't completely integrate as quickly as they can. ----- Mike Hammett Intelligent Computing Solutions<http://www.ics-il.com/> [http://www.ics-il.com/images/fbicon.png]<https://www.facebook.com/ICSIL>[http://www.ics-il.com/images/googleicon.png]<https://plus.google.com/+IntelligentComputingSolutionsDeKalb>[http://www.ics-il.com/images/linkedinicon.png]<https://www.linkedin.com/company/intelligent-computing-solutions>[http://www.ics-il.com/images/twittericon.png]<https://twitter.com/ICSIL> Midwest Internet Exchange<http://www.midwest-ix.com/> [http://www.ics-il.com/images/fbicon.png]<https://www.facebook.com/mdwestix>[http://www.ics-il.com/images/linkedinicon.png]<https://www.linkedin.com/company/midwest-internet-exchange>[http://www.ics-il.com/images/twittericon.png]<https://twitter.com/mdwestix> The Brothers WISP<http://www.thebrotherswisp.com/> [http://www.ics-il.com/images/fbicon.png]<https://www.facebook.com/thebrotherswisp>[http://www.ics-il.com/images/youtubeicon.png]<https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg> ________________________________ From: "Randy Carpenter" <rcarpen@network1.net> To: "JASON BOTHE" <jbothe@me.com> Cc: "nanog" <nanog@nanog.org> Sent: Monday, September 18, 2023 7:01:03 PM Subject: Re: Zayo woes The problem we have run into is that there does not appear to be a "Zayo." There are dozens of acquisitions of regional providers with completely different infrastructure and teams and they have done a very poor job at gluing it all together. I have seen service orders that have gone *years* without being complete. There are also currently some breaking-the-entire-regional-network sorts of outages going on currently. I am guessing what clued employees they still have are quite tied up. -Randy ----- On Sep 18, 2023, at 7:06 PM, JASON BOTHE via NANOG nanog@nanog.org wrote:
Does anyone know what’s happening at Zayo? Tickets are taking weeks and months to get resolved, much less get a tech assigned to them.
The folks answering the noc phone are mere order takers and are only reading from a script, manager on duty/escalation lines go to voicemail.
If anyone can help get to a human in the transport group, that would be great. I’ve given up all hope at this point.
Appreciated.
Jason