From: Patrick Giagnocavo [mailto:patrick@zill.net]
Anyone else seeing this same behavior from Level3?
Orthogonal to this discussion, Level(3)'s support, while never great shakes compared to the exemplary service that I used to get from Looking Glass Networks, has in recent months taken a sharp turn for the worse. 52 hours for callback on hicap circuit outages, technicians who can't read the ticket ("call only between 0600 and 2300 EDT; site contact needs to sleep too"), and just general apathy and ennui more appropriate to an old-line incumbent (oh yeah, billing screw-ups too) have brought my dissatisfaction to record levels. Residential T-1 which I've had since 1996 - canceled yesterday. I'll suck it up on the MSS lossage and tunnel my stuff over a cablemodem. ---Rob