Besides legal costs I've informed customers that I will charge them (insert billable hourly rate) for any complaints or similar our staff has to field beyond what we'd consider a normal volume which is pretty low. One guy who wasn't quite to the level of spamming as usually conceived, not in intent, but ran a professional content list but had a bad habit of wholesale adding mail addresses -- this was quite a while ago when such things weren't so clear. I finally billed him ~$1,000 after several warnings and he paid it and said he understood that our time is worth money. I kind of felt bad because I didn't believe his intentions were in any way malicious. Mostly he'd scrape similarly themed lists and websites, but we really were getting quite a few complaints per day some which merited responses...and he did run the list to promote his own consulting. But at some point time really is money. I suppose that sort of thing could be used in a case like this where someone hosts a web site of questionable intent but never uses your service to actually do anything questionable. If it incurs you costs such as telling people you're not the right party it seems reasonable to expect reimbursement. I think the law uses the term "attractive nuisance". Which of course leads to shutting someone down if they refuse to pay. Again you've reduced it to just a credit or payment issue rather than citing the content specifically other than perhaps as an explanation why you're getting too many complaints. -- -Barry Shein Software Tool & Die | bzs@TheWorld.com | http://www.TheWorld.com Purveyors to the Trade | Voice: +1 617-STD-WRLD | 800-THE-WRLD The World: Since 1989 | A Public Information Utility | *oo*