6 Oct
                
                    2010
                
            
            
                6 Oct
                
                '10
                
            
            
            
        
    
                9:17 p.m.
            
        On Wed, 06 Oct 2010 16:39:03 EDT, Andrew Kirch said:
No, the majority does not define what "operational" means. Facebook is not a mission critical internet resource (such as a fiber cut, power loss at a peering point, DoS attack.
Yes, but anytime something spikes the number of calls at my help desk, that *is* an operational issue, even if it's something stupid in the eyes of the savvy network engineers that hang out here...