Hi Drew, You're probably best off ordering those crossconnects through the Equinix portal, then you can choose the exact positions for the order that goes to the facility rather than relying on a human to transcribe them correctly from your PDF. Best regards, Martijn On 12/5/19 4:28 PM, Drew Weaver wrote:
Ah, it's the DC campus.
We've been installing some cross connects with CenturyLink and we send Equinix the LOAs with the exact ports and they just connect them to random patch panel ports and nothing works. (because of course not) so then we have to contact them again and it just continues on and on like this.
I was just wondering.
-----Original Message----- From: Clayton Zekelman <clayton@MNSi.Net> Sent: Thursday, December 5, 2019 8:52 AM To: Drew Weaver <drew.weaver@thenap.com>; 'nanog@nanog.org' <nanog@nanog.org> Subject: Re: Equinix
Is it a specific IBX? We've noticed no issues at CH1
At 08:37 AM 05/12/2019, Drew Weaver wrote:
Hey all,
I am wondering if anyone else has had a really hard time working with Equinix over the past 6 months. It just seems like everything we try to do gets done incorrectly without explanation or oversight. Prior to the last 6 months or so they had been fairly flawless doing basic tasks like cross-connects and patching cables. I'm trying to determine whether it's just me or if everyone has noticed this?
Thanks, -Drew