On Wed, 4 Jun 1997 16:48:36 -0400 (EDT) "Mark E. Mallett" wrote:
The kicker: we're now getting billed, even though we've yet to get service. The bill includes an "expedite" charge plus CPE that we never asked for nor received.
Ha! I can top that. MCI billed us for 9 months for a line which had never been installed. They had given us the run around similar to yours, but the day before the line was to be installed, the sales person called when he knew I was going to be out of the office and left a message saying that MCI was indefinitely delaying all T1 installations (this was spring of 1996). He never, ever returned my phone calls after that. We had already installed and paid for the Nynex local loop. We switched to AT&T, but MCI billed us for the non-existent line anyhow... Did I ever tell you about the time the MCI sales-critter forged my signature on a contract, but didn't even spell my name right? OK, so you're all sick of that story... regards, fletcher