Jonathan> Everyone likes to portray Jonathan> the image of having a 99.98% uptime whenever Jonathan> possible, even though most folks realize Jonathan> that it just plain isn't possible
Well, more importantly, what on earth does a number like that mean?
Sorry, bad choice of words. Rather than uptime, availability would be the proper word. Availability tends to be the amount of time the network is "available" for the customer to receive their expected service (whether guaranteed in writing or not), and for the customers expectation of how the service will perform when it is considered "in-service" is met.
heh. Depending on the service organizations view customer expectations, there is a little too much room for differences in perceived uptime using that definition. Dave -- Dave Siegel President, RTD Systems & Networking, Inc. (520)623-9663 Network Engineer -- Regional/National NSPs (Cisco) dsiegel@rtd.com User Tracking & Acctg -- "Written by an ISP, http://www.rtd.com/~dsiegel/ for an ISP."