On 06/10/05, Stephen J. Wilcox <steve@telecomplete.co.uk> wrote:
On Thu, 6 Oct 2005, tony sarendal wrote:
Is being a tier-1 now a good or bad sales argument when selling internet access ?
its the same as it always was, its a marketing positive. but thats because the market is dumb.
if you wish to make your purchasing decision on 'tier-1' status thats up to you, but i'll be looking at performance, price, strategy, service level and what type of supplier i want for a company like mine.
cogent is cheap and you get what you pay for. level3 is mid-price, but they really dont care much about their customers (or thats what i found). perhaps you want better customer service or to deal with a smaller company to gain their attention and respect.
I didn't mean for this to sound so much like a question, but I belive I posted before my first cup of coffee. This is not the first and certainly not the last time we see this kind of event happen. Purchasing a single-homed service from a Tier-1 provider will guarantee that you are affected by this every time it happens. Now, is being a tier-1 now a good or bad sales argument when selling internet access ? /Tony going for more coffee