Hi, If i remember right, Verizon Business has 3 or 4 different help desks. From my experience, none of the help desks know anything about the others. I dont have any numbers off hand unfortunately. -Grant On Wed, Nov 16, 2011 at 4:35 PM, Robert Bonomi <bonomi@mail.r-bonomi.com>wrote:
Apologies for the noise, but I have been absolutely unable -- despite literally *hours* of trying --to contact anyone at _any_ of the published Verizon Business phone numbers who has any comprehension of what I am talking about -- to wit:
"I am looking for someone with _any_ awareness/knowledge of Verizon Business's public-access anonymous FTP server, with the hostname 'ftp.uu.net'."
The published Verizon Business technical contact number -- both in 'whois' for uu.net, and Jared's NOC contact list is only the 'ticket center', and won't open a ticket for someone who is not Verizon customer.
"Customer service" doesn't know what 'ftp' is, and vacillates between thinking it is a circuit problem, or that I am having a problem with -my- domain.
Call-transfer to 'technical support' was answered by someone handling 'delinquent payments'. Another transfer attempt ended up on somebody's cell phone.