"reconfigure their mail programs to point at Comcast's servers, and each phone call to the help desk costs $9."
And they couldn't spend say: $1.00 per CD with a vb script or instructions on doing this $100.00 (far fetched price) to have an interactive step-by-step flash video created to show their customers $1000.00 (far fetched price) to set up some VXML based number with a "Press 1 to RTFM... Press 2 to RTFM again" Even at an uber high charge (800/866 toll) of say $4.00 per call, they could still implement the changes save tons of money, and tons of aspirin when their headaches go away. Maybe someone here can draft up a $10,000,000.00 pitch it to them become an instant millionaire and save Comcast some money at the same time. =+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+ J. Oquendo GPG Key ID 0x51F9D78D Fingerprint 2A48 BA18 1851 4C99 CA22 0619 DB63 F2F7 51F9 D78D http://pgp.mit.edu:11371/pks/lookup?op=get&search=0x51F9D78D sil @ politrix . org http://www.politrix.org sil @ infiltrated . net http://www.infiltrated.net "How can we account for our present situation unless we believe that men high in this government are concerting to deliver us to disaster?" Joseph McCarthy "America's Retreat from Victory"