Can SLA's be used to cover this sort of thing. (starts to dig out his own contracts). Surely you should be able to bounce it to your upstream provider who should deal with it for you?? Just a thought. -- Martin Hepworth Senior Systems Administrator Solid State Logic Ltd tel: +44 (0)1865 842300 ********************************************************************** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept by MIMEsweeper for the presence of computer viruses. www.mimesweeper.com **********************************************************************