11 Apr
2004
11 Apr
'04
3:27 p.m.
On 11 Apr 2004, Paul Vixie wrote:
on the other hand, i just want to say, many isp's are in business to make money not save the world, and if a stronger AUP would mean fewer customers, then the management team is going to have a very hard time justifying a stronger AUP to their shareholders.
Surely no coincidence then that their change in abuse policy occurs at a time when they are cutting customer support by 30%: http://www.theregister.co.uk/2004/04/07/ntl_jobs_cut/ Theres a followup discussing their poor CS queue times: http://www.theregister.co.uk/2004/04/08/ntl_jobs_union/ so it seems when the going gets tough, the staff perceived to be non-essential (indirect to the revenue stream) are going! No surprise I guess Steve