I really really really find it disgusting that companies have no problem asking for this kind of information!! Its not only Juniper but also other major brands.

Pretty standard capitalism feature. Everyone wants to know what else they might be able to sell you.  

I just bought a single switch and I can't update it without sharing all this information.

If you purchased a support contract with the switch, they are legally required to provide you access to software updates. You may wish to remind them of that fact. 

If you didn't , you're technically not entitled to software updates anyways. But just make something up for those fields, or create a new account from scratch. 

On Fri, Oct 11, 2024 at 5:28 AM chiel via NANOG <nanog@nanog.org> wrote:

Hi,

I have an handful of Juniper devices (mx204 / QFX5100). I recently bought a new QFX5110 switch I want to update to a newer software release.

My account on the Juniper website seems to be disabled and therefor I send an email to customer care. They replied with a form that I have to fill in. A couple of of the questions are "$ Revenue Range", "# of Sales Reps", "# of Office Locations". "Details of potential opportunities in progress (also Provide)".

I only filled in the form with my own details (name, email address, etc..) and said I refused to give information about the other questions. Juniper (customer care) replied with "Please note we need these details to reinstate the account. We can not proceed if the form is incomplete. "

I really really really find it disgusting that companies have no problem asking for this kind of information!! Its not only Juniper but also other major brands.

I just bought a single switch and I can't update it without sharing all this information.

I'm I do only one that feels this strongly about this?