RE: SLA monitoring software package

As we know SLA is frequently referred by some major NSPs, I wonder if there is any vendor specific, or third party software package that can help an NSP to monitor its backbone network and to see if its network conform their SLA agreement with customers?

If there is any well-known SLA monitoring software ? How about IPM (Internet Performance Monitor) by Cisco? Anyone has any comment on using IPM ?

We had a look at some of these tools and found that there was a large selection of not so good tools - in the end we have gone for Netcool [www.micromuse.com] which has some good capabilities for the measurement but very poor capabilities for presenting this information to third parties, such as customers. Regards, Neil.