Wait - it's free to be in the PAIX? MAE-East? West? CIX? I thought they charged you money to be there. Maybe I am wrong.
While there is no vaild reason for a monthly reoccuring on a cross connect. Unless, there is a tech going out and dusting the cross-connect every month? Any carrier who charges monthly chrages on a wire hanging in D-Ring, while collecting money for the cross connected parties to even be in the same building, is not very nice.
A one time fee ($250 to $1,000) if they are doing the labor is much sensible.
And of course the D-Ring is free, the wall/ceiling where it hangs is free, the utilities needed so you can see what is hanging in that D-Ring, the insurance to cover the landlords butt when you fall off the ladder, the water & plumbing so's you can wash out your soiled undies and rinse off the spurting blood from the arterial puncture from that fall... all free.
Nope. Its not free. And simple one off costs are not enough. The recuring costs are there and anyone who does not pass them on is to be taken advantage of and abused. Of course if you can charge what the market will bear, then your stock price will rise as you can pay out those phat dividends. Customer complaints simply show that they are paying (attention/the usual and customary fees). If they were -really- pissed (drunk/upset) they'd vote w/ their pocketbook and find other accomodations elsewhere. -- --bill