Hi guys, We host a web application for a client and they've been complaining that it's been slow since yesterday. It seems fast from the locations I've tested and the system looks fine, so I suspected there was packet loss going on somewhere between them and our colo facility. I did a few trace routes from our firewall to the client's IP and most of the time they look fine, however I occasionally see some packet loss. Good trace route: 1 65.61.0.97 0 msec 0 msec 0 msec 2 107.1.118.217 0 msec 10 msec 0 msec 3 69.139.194.21 0 msec 0 msec 0 msec 4 68.86.147.129 10 msec 10 msec 20 msec 5 68.86.94.169 20 msec 30 msec 20 msec 6 68.86.86.26 20 msec 20 msec 10 msec 7 216.6.87.97 10 msec 20 msec 20 msec 8 216.6.87.34 10 msec 20 msec 10 msec 9 152.63.34.22 20 msec 10 msec 20 msec 10 130.81.28.255 30 msec 30 msec 20 msec Traceroutes with packet loss (8th hop): 1 65.61.0.97 0 msec 0 msec 0 msec 2 107.1.118.217 0 msec 10 msec 0 msec 3 69.139.194.21 0 msec 0 msec 0 msec 4 68.86.147.129 20 msec 10 msec 10 msec 5 68.86.94.169 20 msec 20 msec 30 msec 6 68.86.86.26 20 msec 20 msec 10 msec 7 216.6.87.97 10 msec 20 msec 30 msec 8 216.6.87.34 10 msec * 10 msec 9 152.63.34.22 140 msec 110 msec 20 msec 10 130.81.28.255 20 msec 30 msec 30 msec 1 65.61.0.97 10 msec 0 msec 0 msec 2 107.1.118.217 0 msec 10 msec 0 msec 3 69.139.194.21 0 msec 0 msec 0 msec 4 68.86.147.129 20 msec 20 msec 10 msec 5 68.86.94.169 30 msec 20 msec 20 msec 6 68.86.86.26 20 msec 20 msec 20 msec 7 216.6.87.97 20 msec 10 msec 20 msec 8 216.6.87.34 20 msec 40 msec * 9 152.63.34.22 20 msec 10 msec 10 msec 10 130.81.28.255 30 msec 30 msec 20 msec It appears the 8th hop occasionally has packet loss. Thanks, Derek