On Mon, Oct 26, 2009 at 5:19 AM, Paul Stewart <pstewart@nexicomgroup.net> wrote:
Hi folks...
I'm just looking for some feedback ... we are looking for a *really* simple Change Management ticket system. All we want is a system that does the following:
Hi Paul, Have you considered any of these? [1] Request Tracker -- http://bestpractical.com/ -- Really nice open source ticketing system [2] Bugzilla -- http://www.bugzilla.org -- Another nice tool, built more "for the programmer" then operations. Used by Mozilla and Redhat for their bug trackers. [3] Atlassian JIRA -- http://www.atlassian.com/software/jira/ -- Commercial tool, also more developer-centric then operations-centric, but should be easily adaptable to your needs. Used by ASF many Apache subprojects. Atlassian recently changed their pricing model to include 10 users for $10. Of the three, I personally prefer JIRA -- to the point of setting up one of the $10 systems to keep up with the honey-do list at home. --D