In my opinion, EVERY junior engineer should spend some time in the NOC under the guidance of more Senior Engineers before moving on in the organization. And those Senior Engineers should have a program in which these junior engineers must go through before allowing them to interface with other ISP's to troubleshoot problems. If you know the tools that they need, then put them in a position to succeed. And remember most of all, that it's not beneath you to nurture and mentor people. --------------------------- Marcellus Smith Manager - Peering and Field Operations Cable and Wireless USA Phone:(703) 715-7191 email: marcellus@cw.net -----Original Message----- From: owner-nanog@merit.edu [mailto:owner-nanog@merit.edu]On Behalf Of Charles Sprickman Sent: Saturday, August 21, 1999 2:03 PM To: fulton@uit.org Cc: nanog@merit.edu Subject: Re: FW: Tech contact for Qwest? On Sat, 21 Aug 1999 fulton@uit.org wrote:
Perhaps if we can get the "higher-ups" to stop hiring noc newbies based on certs and begin hiring based on raw intelligence...then maybe we can get the overall clue factor back to a reasonable level.
On Fri, 20 Aug 1999, Chris Flores wrote:
That's a fairly strong statement to make. Large telcos/ISPs tend to
That's true I think. Most of the people I ask questions of posess neither a CCIE nor a comp-sci degree. Some do, but not enough to convince me that real-world experience and contact with knowledgeable people isn't a valid "education". How many folks here that consider themselves a "leader" in net ops at their place of employ were formally educated? Charles through
"newbie" engineers into situations where a experienced or senior engineer belongs. Let's face facts - there are not enough IP engineers/technicians to fill all the needed positions. Companies need to either have more peer review or expect the "clueless" attitude toward customers. No one could expect a entry level engineer to handle complex ISP BGP issues when they barely understand VLSM/CIDR. The industry is much larger than previous years(obvious), thus more entry level engineers.