Thus spake Stephane Bortzmeyer (bortzmeyer@gitoyen.net) [22/09/03 08:26]:
What software is available/recommended for NOC contact management?
I've used Nagios (formerly NetSaint) in the past and have been very impressed with it.
I used Nagios and I fail to see what's the connection with the original question? It seems the original poster is looking for something like RequestTracker <URL:http://www.bestpractical.com/rt/> instead.
Ummm... I'm not sure that RT is what you want, either. Out-of-the-box, RT is a Ticketing system, not a Contact Management system. Though I realise that it could probably be hacked to provide such a functionality... I think between the two of them (Nagios and RT), you would have a chunk of the requested functionality taken care of. But you still don't have the Contact Management part, without a little bit of work.