On Sat, May 15, 2010 at 4:38 PM, Graham Freeman <jahiel@gmail.com> wrote:
There appears to be a misunderstanding. The messages in question are in fact 1:1 interpersonal communication between my client's customers (the people who use my client's iPhone messaging app) and their correspondents (to whom we're trying to deliver via the email->SMS gateway). We're not sending ads, newsletters, or other such cruft.
Thanks for the clarification on this -- I didn't think this was the latter type of messaging, and perhaps my use of "commercial" was the wrong terminology. That being said, as your client appears to have issues only when the volume goes up, perhaps TMobile is getting the perception that these message are in some way "commercial", based on volume -- just a thought. In any case, back to Al's point, I agreed with him because I'm under the impression that mobile providers are leery of companies using email-to-sms (vs straight SMS) because of the spam potential. IIUC, it's much easier to manage / control abuse issues with SMS. I'm a bit out of my expertise element here, so I could be missing something. --Jaren