On Fri, Jul 23, 2010 at 7:11 AM, Positively Optimistic <positivelyoptimistic@gmail.com> wrote:
How do ISPs handle RIAA notices when NATTING customers.. ? We have several customers that don't require public address space that could be moved to private.. We're reluctant to make the move due to legal liabilities..
Answer 1. Log the translations so you can match the source/destination ports and timestamp back to the real customer. Answer 2. "We were unable to locate the offending material / identify the offending customer using the information you provided. We have narrowed it to one of <count> customers and preserved the relevant logs. Please contact us at 123-456-7890 and reference ticket 5432 for further assistance." "The IP address you specified is a multiuser access point. If you let us know the IP address on your end, we can watch for it inside our network for the next 24 hours and determine which customer is talking to it. We're unable to historically determine which customers interacted with your IP address." -- William D. Herrin ................ herrin@dirtside.com bill@herrin.us 3005 Crane Dr. ...................... Web: <http://bill.herrin.us/> Falls Church, VA 22042-3004