Tom, They list domains. For one, these listings are recent and I had no idea they existed until now. One of them was actually received by our abuse@ (the first one ever!) on the 14th and the complaint was already sent to the customer for action. Meanwhile back at Camp Spamhaus, they can't wait three days for us to sort this out despite the sites having been online for months. Second, I still have no idea why they're being listed. I don't see any spam records and I guarantee you that none of the spam came from our network. Oh wait, that's right, Spamhaus' policy is to punish us and thousands of customers for hosting people who are somehow projected to spam at some future point in time based on a top secret formula for which only the holiest of spam crusaders are allowed to bear witness. No actual abuse is required, just the projected possibility of abuse. Highly frustrating is one way of putting it. I prefer the terms "tortuous" and "libelous to go along side "asinine" and "ridiculous." I reached out to them about 5 hours ago, still no response but certainly tens of thousands of mailings rejected. I can only imagine that this would entail a substantial amount of business our non-possible-spammers are losing at the moment. Jeff On Mon, Jan 17, 2011 at 5:57 PM, Tom Hill <tom@ninjabadger.net> wrote:
On Mon, 2011-01-17 at 17:12 -0500, Jeffrey Lyon wrote:
Our listing is misleading. They show me specifically what needs to be done and why and we will act on it. The problem is that they expect me to dig through our customer database and correlate various customers to ROKSO listings. I don't have the resources for this.
Is it really? They list the domains in question and the IPs they resolve to.
You should not need such resources, if you have a system that ties the accountability of your users to either a domain name OR an IP address.
(Or at the very least, narrows it down to the point where you have little to no guesswork remaining.)
I agree that this can be highly frustrating, but it sounds more like a hosting company unprepared for the inevitable 'oh god the sales guys have sold servers to a ROKSO spammer!'.
Good luck. :)
Tom
-- Jeffrey Lyon, Leadership Team jeffrey.lyon@blacklotus.net | http://www.blacklotus.net Black Lotus Communications - AS32421 First and Leading in DDoS Protection Solutions