Nathan writes:
Well, I think the problem is that providers lock people in 1 and 2 year contracts so if people get bad service they are stuck. That is why I only have month to month service, if people don't like there T1 then they can quit. I think we need more providers to do that, I know of a lot users that are on providers that want to switch, but have 8 months left on their contract.
I think you're confusing "quality" with "locked into contract." If you have quality, being locked in with fixed rates and service is a good thing. If you don't have quality it's a bad thing. Try real hard not to blame the provider, but the idiot who signed a contract that doesn't have performance guarantees. We [ACES Research] offer our clients contracts, and if they want to pay for performance guarantees, those too. None of them whine, so I assume they're happy and not upset. Some of them have locked rates till '98 that are just too good to mention.
Nathan Stratton CEO, NetRail, Inc. Your Gateway to the World!
Ehud -- Ehud Gavron (EG76) gavron@Hearts.ACES.COM