4 Jan
2017
4 Jan
'17
9:48 a.m.
On Wed, 04 Jan 2017 00:28:57 -0800, "Paul B. Henson" said:
I'm about at the point where next time it goes down and it appears to be a remote issue I'm not going to bother to call it in; I'll just cross my fingers and hope it fixes itself within a day or so and only report it if it doesn't. I don't think my calls today did anything but waste my time.
Even if nothing else happens, calling in and reporting the problem *does* (or at least it *should*) set the clock running for any SLA-related compensation.