2 Dec
2001
2 Dec
'01
3:49 p.m.
On Sun, 2 Dec 2001, Robert A. Hayden wrote:
AT&T couldn't move people off of @home because there was still a valid contract in place, until Excite broke it and turned off service.
I don't know if Excite@Home had a different contract with AT&T, but Charter Communications moved 90% of its subscribers to a different upstream by Saturday. Charter's spokeperson said they only had a few thousand subscribers left on @Home. Charter's VP said they had teams working for the last two months in preparation for the cutover. Charter's actions seem to demonstrate that when management thinks its important to get the job done, it gets done. If Charter could do it, I would expect other providers could have done it, if their management wanted to do it.