With Time Warner Cable in my region that is expected 100% of the time. Every single cable modem replacement requires you to initialize the static IP configuration. I expect the cable operators to operate similarly. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Mon, Feb 9, 2015 at 11:41 AM, Justin Wilson - MTIN <lists@mtin.net> wrote:
Seen this happen quite often with Comcast. They simply didn’t provision the new modem. A simple call to them should correct it. Done it two or 3 times in the past 6 months.
Justin
Justin Wilson j2sw@mtin.net http://www.mtin.net Managed Services – xISP Solutions – Data Centers http://www.thebrotherswisp.com Podcast about xISP topics http://www.midwest-ix.com Peering – Transit – Internet Exchange
On Feb 9, 2015, at 11:32 AM, Justin Krejci <JKrejci@usinternet.com> wrote:
Has anyone run into the situation where their static IP address from Comcast (on the business class cable modem Internet service) was changed when the modem was replaced?
We have a remote site that uses Comcast as a backup Internet connection and when we went to use it recently our VPN tunnel would not establish. After working with the Comcast support group we discovered Comcast changed our static IP address. I am working through trying to figure out the when and the why with Comcast still and suspect it was changed when the modem was replaced back in December. The modem was replaced by Comcast as our previous modem was apparently EOL'ed.
We're now setting up additional monitoring to verify the accessibility of our remote site via the Comcast connection so we don't have any future uh-ohs when we need to use our backup connection and it too is not fully functional.
TIA, -Justin