You're actually suggesting calling up phone support for a residential cable Internet service?
Come on: these people wouldn't know what 24/8 meant if every piece of networking equipment with an IP in 24/8 landed in front of their office. They wouldn't know what TCP ports are, either, and they'd probably just say "sorry, we only support Internet Explorer and Outlook Express"
Oh, and email support is generally worse... Often, it goes to /dev/null and you don't even get to be "entertained" by a reply that doesn't have anything to do with the question.
Wow. And I thought that this only happened in the UK. But then again, Network Solutions have this automated 'bob' that returns a randomised reply based on the checksum of the first line of the message. Or so it seems. When they like. Maybe. Nice to see the misery shared. Peter