Karl, not to make excuses for goodnet, but neither Sprint nor ANS had too much of a clue when i contacted them about this either...Upstreams need to pay attention, and inform the level 1 staff (the people who pick up the phone) to take immediate action and not a ticket on a DoS. Reid Fishler
On Sat, Dec 27, 1997 at 01:24:05PM -0500, Reid B. Fishler wrote:
Just thought that I would post that as one of goodnet's larger customers (DS3), we are VERY satisfied with their NOC, as well as their service. Whenever I have a problem, I can get a member of the goodnet staff to respond quicker than my other upstreams...:-) (hint Sprint)
Reid Fishler Lightning Internet Services, LLC
Wait until you get smurfed and ask them to use the MCI-developed tracing tools and get a "duhhhhh" back in response.
They might have fixed this by now (since we bitched LOUDLY about this) but as of a few weeks ago the NOC had *no idea* how to trace this kind of activity - at all - nor any desire to learn.
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