29 Mar
2002
29 Mar
'02
7:56 a.m.
In message <Pine.BSF.4.21.0203290621020.25238-100000@greeves.mfn.org>, measl@mf n.org writes:
On Fri, 29 Mar 2002, Anne Marcel Roorda wrote:
Having a support model in which anyone can call any NOC about a problem they're having does not scale very well.
How about a model where any large (multiple OC12s) CUSTOMER can call a NOC about a problem they're having???
If you mean any NOC operated by someone they're not directly buying from or peering with then the answer would be no. There is currently no way to distinguish between the two groups of people, only between customers and non-customers. Contacting a NOC once a ticket has been raised by their customer is another matter of course. - marcel