I am starting to see reports that in ISPs with very large numbers of residential users, customers are starting to press the factory-reset buttons on their home routers/modems/whatever, in an attempt to make Facebook work. This is resulting in much heavier than normal first tier support volumes. The longer it stays down the worse this is going to get.

On Mon, Oct 4, 2021 at 3:30 PM Jay Hennigan <jay@west.net> wrote:

On 10/4/21 12:11, bzs@theworld.com wrote:
>
> Although I believe it's generally true that if a company appears
> prominently in the news it's liable to be attacked I assume because
> the miscreants sit around thinking "hmm, who shall we attack today oh
> look at that shiny headline!" I'd hate to ascribe any altruistic
> motivation w/o some evidence like even a credible twitter post (maybe
> they posted that on FB? :-)

I personally believe that the outage was caused by human error and not
something malicious. Time will tell.

However, if you missed the 60 Minutes piece, it was a former employee
who spoke out with some rather powerful observations. I don't think that
this type of worldwide outage was caused by an outside bad actor. It is
certainly within the realm of possibility that it was an inside job.

In other news:

https://twitter.com/disclosetv/status/1445100931947892736?s=20

--
Jay Hennigan - jay@west.net
Network Engineering - CCIE #7880
503 897-8550 - WB6RDV