When I call support by the phone, and when I have enougph time to talk 10 minutes, explain a problem, repeat _I know how to pay, my problem is another one_, yes, sometimes support can help. problem is tjhat phone support is good for USA only, and only for thiose who knopw English well. Yes, I can call them now (when I am living here), now try to do it from another country. They are Internet company, not USA company... It's a difference. And such support is 99% useless for anyone except American sysadmins... If they was MacDonalds. it could be another issue... For Internet company, their support is brainless one! ----- Original Message ----- From: "deeann mikula" <deeann@telerama.com> To: "Alexei Roudnev" <alex@relcom.EU.net> Cc: "Cerqua, Toby" <tcerqua@platinumsystems.net>; <nanog@merit.edu> Sent: Thursday, April 12, 2001 11:54 AM Subject: Re: OT-ish: netsol facist contact info?
On Thu, 12 Apr 2001, Alexei Roudnev wrote:
netsol is an excellent example of American, braimnless, 24x7 service support
which
is useless for the smart people and does exist for the dumb ones.
i beg to differ.
while i am hardly the person to defend netsol, i think your comments are a gross exaggeration and a blind generalization. how big is your sample set that you are drawing this conclusion from?
i phone netsol 3-4 times a week, for the past 2 years. each time i do, i get ambiguities straightened out, domains modified manually by the support person, or the updated report (nic handle report, domain status report, etc.) that i requested. i call the business support group, which maybe you don't have access to. (based on the volume of requests that we process, we are shuffled off to the business support.)
granted, i am often calling because their automated system has lost or misconstrued my response/request. but when i do talk to their support team, i am always satisfied. it would be impossible to do business with them if i could not reach a clueful human who makes everything ok.
deeann m.m. mikula
network administrator telerama internet -- http://www.telerama.com abuse@telerama.com/spam@telerama.com 1.877.688.3200x501
My example:
begin: Me: I payed extra 35$, can you confirm that domain will be renewed for extra
one
year, I does not see it on the whois? NS: If you did not payed, use our web to pay. If you had _last_ notification, dismiss it. Me: I know; but I am asking you about my extra payment - if my friend payed 70$ and I payed 35$ for the same domain, what will really happen? NS: If you did not payed, you can do it by the web. If you have _fginal_ notification, dismiss it. etc.
goto begin
Just the same as to ask questions to the typewriter...
----- Original Message ----- From: "Cerqua, Toby" <tcerqua@platinumsystems.net> To: <nanog@merit.edu> Sent: Thursday, April 12, 2001 7:26 AM Subject: OT-ish: netsol facist contact info?
i've been trying to get through to nanog for months now to do a simple address change. of course i used their form correctly -- several times, in fact -- and i've exchanged emails with some lackey on the problem. once i made the problem clear, communications dropped off sharply. anyone know a contact with a clue? i'd rather get this done *before* the time runs out and i lose the name.
thanks much. of course, please respond off-list.
-t