23 Jul
2015
23 Jul
'15
2:45 p.m.
On Thu, 23 Jul 2015 09:25:33 -0400, "Justin M. Streiner" said:
If a customer is legitimately trying to reach someone in one of the affected IP ranges and failing, at some point, they will either a) give up and try later, or b) contact their provider to try to find out what's going on.
You missed (c) give up after a few days of retrying and figure the destination has folded and gone dark, and not bother trying anymore. It's particularly likely to happen if you haven't given *detailed* instructions to the people who answer your phones *and* a host they can test from *outside* your blocking. If your help desk responds with "It doesn't seem to be up for me either", outcome (c) is almost guaranteed...