On Fri, 29 Mar 2002, Leo Bicknell wrote:
Note that in both cases, b0rken-noc takes a single call, so their load is unchanged. The second case adds a call to both my-upstream-noc, and b0rken-noc-upstream-noc.
It would seem going direct would put a lower load on NOC's in general, which presumably would let them spend more time on problems and provide better service.
Where is the limit though? Once I open things up to non customers, and let any random person call me, without any sort of filters or controls, what keeps my best guys from troubleshooting someone's mistyped SMTP server in their mail client? Processes are put in place to scale and when they are disregarded, things generally end up worse in the long run. andy -- PGP Key Available at http://www.tigerteam.net/andy/pgp