26 Dec
2013
26 Dec
'13
11:38 p.m.
Unless they deem that it's "outside of scope". Or they can't get anyone to you inside of SLA[1]. Or they send someone incompetent. Or it's a problem that's never happened before.
Amen!
*Everything* is a nightmare to support. A DIY project just means that you're betting you're smarter than whoever the vendor sends to fix their thing. Maybe it's a good bet, maybe it isn't.
Amen Again!
I'm sure you've got plenty of horror stories of DIY project support; I've got plenty of horror stories of vendor support. Perhaps we can get together some day and have a story-off. <grin>
Nightmares come in colours of green, teal, and purple!