I forwarded your message to the appropriate resource.

hope this helps,

Doug


On 7/22/20 4:51 PM, Paul Nash wrote:
> I’m looking for a technical contact at Disney regarding geo-location.  I have a client (apartment building) with a /24 (one IP per apartment).  We recently upgraded out Internet connection to give a much-needed speed boost.  Same connectivity provider, same IP addresses, just a bigger pipe.
>
> Since then, a while bunch of people have been unable to get to Disney+, while some can.  Those that fail have existing D+ subscriptions, and get “error code 73”, which allegedly relates to location and rights management.
>
> The bandwidth provider has checked DNS, reverse DNS and contacted Disney, to no avail.  WhoIS shows it as being in Toronto, Canada.
>
> Meanwhile, there is a lynch mob forming, and a scaffold being built in the parking lot :-).
>
> Any pointers on how to find someone at Disney with clue, who will be able to tickle their geolocation databane.
>
> The really irritating part is that everything worked until we had the bandwidth upgrade.
>