-----Original Message----- From: davidu@everydns.net [mailto:davidu@everydns.net] Sent: Thursday, December 26, 2002 2:57 PM To: nanog@merit.edu Subject: Real contact at YahooMail
Does anyone have contact information for a real person at YahooMail
Yahoo sucks trying to find a real person. It is possible if you call their main office (408) 349-3300 (which you can only find on their site in their Investor Relations section buried 10 or so links away from their home page). Last time I called that number, there was a menu that actually included an option for technical support. You will eventually get someone who will help you, but it won't be easy or fun. They do however have a wonderful policy where they will NOT hang up on you. Just stay on the phone and be a pest long enough until they decide that you're really not going to go away and they magically find a solution to your problem. In my experience, if you actually tell them "I'm not going away until you fix this, keep me on hold all you like, I know your policy", they sometimes give in faster and help you right away. :) If anyone else has a better solution, please cc me, I'd love to have a direct number for someone too. :) Good luck, Hunter Pine they
wouldn't mind passing along?
Thanks, David U.