I know one of the problems that UUNET has been having (and I believe several other folks as well) is high CPU usage on many of their routers. (When the ping times to the router itself get high its either a congested link or, usually, a router thats spinning hard..) However, thats not a problem you can fix easily or fix overnight.
Oh God, NYC1. Look out for that ugly beast... We are unfortunate enough to have a connection off of that thing. The NOC is good, if you're up for entertainment. Let me count the times I've heard "what's traceroute" on the phone with them. Let me tell you about outages where they "forgot to take the loopback off the T" for like 6 hours. Or my favorite (once you hit a high-level brainwashed engineer) the good old "I don't see *any* packet loss, so everything is OK". "Yes, but I'm seeing ping times of 500ms to your router, and our line isn't near saturation by a long shot"... "I don't see any packet loss", etc...
blech. I would not recommend them to my worst enemy.
Charles
~~~~~~~~~ ~~~~~~~~~~~ Charles Sprickman Internet Channel INCH System Administration Team (212)243-5200 spork@inch.com access@inch.com
On Mon, 30 Jun 1997, Alex Rubenstein wrote:
Date: Mon, 30 Jun 1997 18:18:06 -0400 From: Alex Rubenstein <alex@nac.net> To: Josh Beck <jbeck@connectnet.com>, nanog@merit.edu Subject: Re: Plethora of UUnet outages and instabilities
All I know is they suck moose nipples, and I disconnected from them last week. They have been having problems in/around cr1.nyc1 for MONTHS now, and they are doing nothing (that I can see) to fix it. Thier first-level support is horrendous. One guy once said to me, "Routers have processors?!". Another hung up when I told him to put "CUSTOMER IS IRATE" on the trouble ticket.
There are some GOOD guys over there, but them seem to be disappearing? (are you there, Mr. Hannan?)
HELLO, GENUITY (anyone who is looking for a new provider, Genuity is DAMN good. and a DAMN good NOC. Sales guys are a little whacky, tho).
At 02:12 PM 6/30/97 -0700, Josh Beck wrote:
Has everyone else been seeing the almost daily UUnet outages recently, does anyone know what the true causes of these have been?
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"Don't go with a spineless ISP; we have more backbone."
Alex Rubenstein -- alex@nac.net -- KC2BUO -- www.nac.net net @ccess corporation, 201-983-0725 -- 201-983-0725
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