In this situation we were expecting to be done for the majority of the maintenance window, but yes I see your point. However I block out a 3 hour window for maintenance because the activities I am performing on the network could easily cause a longer service outage than planned as we all know. So if I plan for a 4 hour window but only expect 20 minutes of downtime that actually turns into 3 hours, as long as it is inside the maintenance window specified then it should not go against outage minutes. It was done in the window for a reason... ?? Luke At 02:05 PM 3/28/2005, Pete Templin wrote:
Luke Parrish wrote:
Trying to get clarification on an issue. Maintenance/outage window is 2:00AM to 5:00AM, during the window the router we are working on fails and does not come back online until 8:00AM. From a outage reporting/documentation standpoint is the outage start time 2:00AM or 5:01AM since 5:01AM is when the maintenance window and planned outage was over...
To a small degree, it depends on how long you anticipated the outage to be. Were you expecting a three-hour tour^h^h^h^houtage, or something shorter but opened a big window to give you flexibility on when to do it? I would say that a fifteen-minute expected impact means the outage started at 2:15AM (or fifteen minutes after your work interrupted services).
My $0.005,
pt
Luke Parrish Centurytel Internet Operations 318-330-6661