Well, I was wondering the same. I am guessing it depends on the SLA contract since they are all very unique and specific. I assume they would have to, granted the issue lasted for a couple hours. Now, it depends on how they define the outage. A fiber cut that yields a customer's service unusable would be an easy SLA breach. Their legal team most likely removed any liability due to someone else's negligence, although you could argue they were negligent as well. So in this case they can claim the whole "best effort" thing and get away with it. I am not a L3 customer, so was just wondering out of curiosity. On Sun, Jun 14, 2015 at 8:07 PM, Aftab Siddiqui <aftab.siddiqui@gmail.com> wrote:
Hi Rafael,
I get that much, just wondering if Level3 would have to pay an SLA breach
to its customers given the mess started with TM (even though it could have been avoided). And I am guessing if they do, they wouldn't be able to recover anything from TM.
I doubt if L3 has to pay anything to its customers in terms of SLA breach, its best effort. Are you aware of any such agreement which suggest otherwise? that would be interesting.