And some genius at an ISP's NOC has put rick_asley_never_gonna_give_you_up.mp3 in the their hold queue music rotation list. On Wed, Apr 6, 2016 at 1:56 PM, Ray Orsini <ray@orsiniit.com> wrote:
"The other "don't do that" is never configure Music on Hold for any NOC/SOC lines. Few things are more annoying than a eight hour trouble shooting conference bridge, and one of the dozen NOC/SOCs on the bridge hits the Hold button."
Now that you've said it it seems so obvious. But, honestly I'd never thought it until right now. Thanks!
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-----Original Message----- From: NANOG [mailto:nanog-bounces@nanog.org] On Behalf Of Sean Donelan Sent: Wednesday, April 6, 2016 4:53 PM To: nanog@nanog.org Subject: Re: Best practices for sending network maintenance notifications
On Wed, 6 Apr 2016, Dan Mahoney, System Admin wrote:
My question for the group -- does anyone know if there's a "best practices" for sending maint notifications like this? An RFC sort of thing?
It falls in the category of "Doctor, it hurts when I do this. Don't do that." Even the most dense CSR managers figure it out after a few attempts.
The other "don't do that" is never configure Music on Hold for any NOC/SOC lines. Few things are more annoying than a eight hour trouble shooting conference bridge, and one of the dozen NOC/SOCs on the bridge hits the Hold button.