On Mon, Jul 14, 2014 at 6:24 PM, Naslund, Steve <SNaslund@medline.com> wrote:
I think what will really drive everything is the market forces. You either provide what your end user wants or you go out of business.
Hi Steve, Barrier to entry tends to negate "market forces." I dislike Verizon. Their FiOS service does not provide the technology I really want (e.g. delegated reverse DNS and a battery backup in the local vault that doesn't cut my voip via internet on power loss) and their customer support process is infuriating (It took me 5 hours of calls over 2 months to fix my login to a point where I could change the credit card used for payment.I just wanted to pay the damn bill.) And yet I buy their service. No one else is likely to bring fiber to my home and they categorically refuse to unbundle just the fiber part to any other business that might be willing to provide the service I actually want. Barrier to entry, typically in the form of sunk infrastructure, cross-subsidy and/or regulatory shenanigans, tends to fully negate the effect of other market forces. You don't have to give the customer what they want. You just have to make sure it is impractical for anyone else to sell them something better. Regards, Bill Herrin -- William Herrin ................ herrin@dirtside.com bill@herrin.us Owner, Dirtside Systems ......... Web: <http://www.dirtside.com/> Can I solve your unusual networking challenges?