Given their practice of harvesting whois updates in order to spam newly acquired AS contacts, any time it is my decision, Cogent is ineligible as a vendor.
I’ve had no trouble getting their reps to respond when the decision has come from above, but I prefer to avoid doing business with them.
Do any orgs here have experience with a good Cogent rep? The rep we got via Cogent's website is unresponsive to even basic questions. It feels like we are dealing with a bot and copy-pasted replies.