CPE and bufferbloat

Given the new stresses of teleworking on the infrastructure, have providers been getting more calls about "the internetz are slow"? And if so, can you attribute any of it to bufferbloat? Anecdotally, I once had to hunt down a problem where the network was slagged because a friend was downloading a big game and it took me like over an hour to figuring out what was going on. I got a new router and flashed openWRT and turned on the shaping and it went from really bad to pretty unnoticable. Most people are probably just going to contact the help desk. Of course anything in the upstream would have been even worse, which of course things like Zoom tickle heavily. Mike